About Us
Over 35 years of glazing experience, a customer-first approach, and a genuine commitment to quality — that's what Leicester Double Glazing Repair is built on.
A Trusted Local Glazing Business
Leicester Double Glazing Repair has been serving homeowners and businesses across Leicestershire since 1990.
Trading as Paul Duffy T/A Ratby Conservatories, we are a family-run business based in the village of Ratby, just to the west of Leicester. With over three and a half decades of hands-on experience in the glazing industry, there's very little we haven't seen — or can't fix.
We built our reputation through word of mouth, by doing honest work at fair prices and standing behind everything we do with a full warranty. Many of our customers come back to us year after year, and many more are referred to us by satisfied friends and neighbours.
We work across the full county — from Leicester city centre to the outlying market towns and villages throughout Leicestershire. Whether you're a homeowner needing a single misted pane replaced, a landlord managing a rental property, or a business needing emergency glass repair, we're here to help.
Our Credentials
- Over 35 years in the glazing industry
- Established 1990 — Ratby, Leicestershire
- Fully warranted work — parts and labour
- Insurance work accepted
- Free, no-obligation quotations
- Covering all of Leicestershire
Based In
We are based in Ratby, Leicestershire, and serve customers across the whole county — including:
Our Values & Approach
We believe that great service is about more than just fixing things. It's about being honest, reliable and genuinely helpful every step of the way.
Honest Advice, Always
We'll always tell you honestly what the best option is — even if that means recommending a lower-cost solution, or advising you that a repair isn't worth the cost versus replacement. We're not in the business of unnecessary work.
Work Guaranteed
Every job we carry out is fully warranted — both parts and labour. If something isn't right, we'll come back and put it right. That's a promise we've kept for over three decades.
Clear, Fair Pricing
We quote clearly and honestly before starting any work. No call-out charges just to take a look, no hidden extras — just a straightforward price for a job done well.
Reliable & Punctual
We respect your time. When we agree an appointment, we keep it. And we keep you informed if our plans change — because we know your time is as valuable as ours.
Customer First
We treat every customer with the same care and respect, whether it's a small lock repair or a major glazing overhaul. Your satisfaction is what keeps us in business — and we never forget that.
Local Knowledge
We're a local business and we know the area well. Being based in Ratby means we can reach most of Leicestershire quickly — and we understand the local housing stock and the common issues that come with it.
We Work With Your Insurer
Dealing with an insurance claim after storm damage or a break-in can be stressful. We make it easier.
We accept all insurance work and are happy to liaise directly with your insurance company to ensure the correct repairs are carried out and documented. We can provide written quotes in the format your insurer needs, and can arrange the work quickly once approval is given.
- All insurers accepted
- Written quotations provided in required formats
- Emergency boarding up while the claim is processed
- Direct liaison with loss adjusters and insurers
- Photographs and documentation provided on request
Commercial & Rental Properties
We work with landlords, letting agents and commercial property managers throughout Leicestershire.
We understand the importance of fast turnaround when a window or door fails in a rental property. We aim to attend quickly, carry out quality repairs and keep paperwork straightforward. We can invoice directly to managing agents or landlords as required.
- Prompt attendance — we understand your responsibilities to tenants
- Flexible invoicing — to agent, landlord or tenant as agreed
- Regular maintenance visits available
- Ongoing relationship pricing for regular clients
Ready to Book a Repair?
Call us for a free quote, or send us a message and we'll get back to you as soon as possible. We're always happy to help.