Privacy Policy

Last updated: 10 July 2026

Who We Are

Leicester Double Glazing Repair (trading as Paul Duffy T/A Ratby Conservatories) is a glazing repair business based in Ratby, Leicestershire. We are the data controller for any personal data you provide to us through this website.

If you have questions about this policy or your data, please contact us:

• Email: info@leicesterdoubleglazingrepair.co.uk
• Phone: 0116 239 2066

What Data We Collect

We only collect personal data that you voluntarily provide to us through our contact form:

• Your name
• Your email address
• Your telephone number (optional)
• The content of your message

We do not use tracking cookies, analytics tools, or any third-party advertising on this website, with the exception of the Cloudflare Turnstile security widget used to prevent spam on our contact form.

How We Use Your Data

The data you submit via our contact form is used solely to respond to your enquiry. We do not:

• Share your data with third parties for marketing purposes
• Add you to mailing lists without your explicit consent
• Sell or transfer your data to any other organisation

Cloudflare Turnstile

Our contact form uses Cloudflare Turnstile, a privacy-preserving anti-spam service. Turnstile may collect anonymous technical data (such as browser characteristics) to determine whether a submission is from a human. No personally identifiable information is stored by Turnstile. Please refer to Cloudflare's Privacy Policy for more details.

Data Retention

Enquiries received via email are retained only for as long as necessary to deal with your enquiry and for our reasonable administrative and legal obligations. If you would like us to delete your data, please contact us by email.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure of your data
• Object to or restrict processing of your data
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us using the details above.

Security

We take reasonable technical and organisational measures to protect your data. Our website is served over HTTPS to encrypt data in transit. Contact form submissions are sent directly to our email inbox and are not stored in a database on the web server.

Links to Other Websites

This website may occasionally link to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with an updated date. Continued use of this website following any changes constitutes your acceptance of the updated policy.